Complaints Policy - Unity Supported Living Services Ltd
Unity Supported Living Services Ltd aims to provide a high-quality housing-related support service.Â
We welcome feedback and take complaints seriously to improve our service.
How to Make a Complaint
- Speak to a staff member
- Email the service
- Write to management
- Ask a professional to complain on your behalf
Complaint Process
- Acknowledgement within 2 working days
- Investigation carried out
- Written response within 10 working days
- Action taken where necessary
Escalation
If you are unhappy with the outcome you may escalate the complaint to senior management or the relevant local authority.
Confidentiality
All complaints are handled confidentially and without discrimination.
Learning & Improvement
We review complaints regularly to improve service quality and resident experience.